Frequently Asked Questions
What is 513 Kicks?
Officially launched in 2017, however, we have been selling shoes online for nearly two decades on eBay, sneaker forums, and social media. Our goal is to bring you great shoes at great prices, either at or below the current market price. The majority of our inventory will be Nike or Air Jordan products, however, we typically also have a good selection of adidas, New Balance, Asics, and more.
Are your products 100% authentic?
Yes, we only carry 100% authentic footwear.
Where are you located?
Located in Cincinnati, OH.
If I am in Cincinnati, can I pick up my order?
Yes, local pick ups are available. Please select “Local Pick Up” at the time of checkout, then a location will be specified at that time.
What shipping methods do you offer?
Everything is typically shipped via USPS Priority Mail, which means you will receive your kicks in 2-3 days. Tracking information is provided, and Signature confirmation is required for orders over $500. In some instances, your package may be shipped using UPS, if the post office is closed.
We do offer international shipping options for customers that are not located in the United States. USPS Priority Mail is the default method for all international orders. We can mark the item as a “gift” and keep the value low to help avoid high custom charges. If you have specific questions, please contact us directly prior to purchase.
What is your return policy?
We currently do not offer returns, however, if you are truly not satisfied with your purchase please contact firstname.lastname@example.org.
Do you guys double box the shoes?
Yes, we double box all of our shoes in order to maintain the mint condition of the box.
Do you provide original store receipts with purchases?
Due to tax filing purposes, we keep all original purchase receipts.
What forms of payment do you accept?
We accept credit card payments through PayPal and Stripe. PayPal users and guests can use their credit card, debit cards, or PayPal balance to pay for their purchase.
Is my billing information secure?
Yes, our website is secured with an SSL certificate and SiteLock so all data that is transmitted through the site is 100% protected. When submitting your payment through PayPal or Stripe, your information is secure as well. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from us; you can always check out with your credit or debit card at the time of checkout.